Unleashing the Power Within: Cultivating Employee Happiness and Engagement

In today’s competitive business landscape, organizations are recognizing the paramount importance of employee happiness and engagement. Beyond mere job satisfaction, fostering a work environment that prioritizes these factors can yield significant benefits for both employees and the company as a whole. Let’s explore why employee happiness and engagement are vital for Black Tie’s success.

Positive Work Culture

A happy and engaged workforce fosters a positive work culture. This positive culture, characterized by open communication, trust, and mutual respect, boosts morale, reduces conflicts, and enhances teamwork.

Reduced Turnover

Employee happiness and engagement directly influence retention rates. When employees feel valued, supported, and connected to their work, they are less likely to seek opportunities elsewhere. And when employees decide to return season after season, we can provide more advanced scheduling in early spring for our customers. It’s a win win!

Enhanced Productivity

Happy and engaged employees are more likely to be productive and motivated in their work. When individuals feel a sense of fulfillment and purpose, they go the extra mile to achieve organizational goals. The result is heightened productivity, improved quality of work, and increased efficiency across all levels of the organization.

Increased Customer Satisfaction

Employee happiness and engagement have a direct impact on customer satisfaction. Engaged employees provide better customer service, as they are more likely to go above and beyond to meet customer needs. When employees feel supported and valued, they become brand advocates, positively influencing customer interactions and experiences.

Here are some of the ways Black Tie fosters its employees engagement & happiness:

📌 Monthly in-person safety meeting/BBQ
📌 Weekly “toolbox talks”
📌 Events & group volunteer opportunities
📌 Monthly employee newsletter where we share & celebrate work + non-work topics
📌 Peer to peer recognition platform (Bonusly)
📌 Birthday recognitions
📌 Employee driven Slack channels dedicated to sharing photos & videos
📌 Training & education budgets
📌 Employee of the month
📌 Anonymous feedback surveys to gauge job satisfaction & highlight issues

Recognizing and prioritizing employee happiness and engagement is no longer an optional endeavour but a fundamental aspect of a successful organization. By investing in our employees’ well-being, we can unlock a multitude of benefits, including increased productivity, reduced turnover, a positive work culture, enhanced customer satisfaction, and a culture of innovation. When employees are happy and engaged, the entire organization flourishes, paving the way for long-term success and sustainable growth.

Pressure Washing Pitfalls Unveiled: Top 5 Failures that Highlight the Importance of Professional Help

Rope Power washing

In the building maintenance industry, pressure washing is a commonly used method to clean and maintain various surfaces. However, if not done properly, it can lead to some significant failures that can damage surfaces or cause other issues. Here are the top 5 pressure washing fails in the building maintenance industry:

  1. Surface Damage: One of the most common failures is surface damage caused by using excessive pressure or the wrong type of nozzle. If the pressure is too high or the nozzle is too close to the surface, it can cause cracks, chipping, or etching on delicate materials like wood, stucco, or painted surfaces.
  2. Water Intrusion: Pressure washing can inadvertently force water into areas where it shouldn’t be, such as cracks, crevices, or building openings. This can lead to water intrusion, resulting in damage to the building’s structure, including rot, mold growth, or electrical issues.
  3. Window Breakage: Improper pressure washing techniques near windows can lead to shattered glass. High-pressure water directed at a windowpane or the window frame from the wrong angle can cause the glass to break, posing a safety hazard and requiring costly repairs.
  4. Chemical Mishaps: Pressure washing often involves the use of cleaning chemicals to remove tough stains or dirt. However, using the wrong cleaning agents or applying them incorrectly can damage surfaces or harm the environment. Certain chemicals may react negatively with specific materials, leading to discolouration, corrosion, or even toxic fumes.
  5. Inadequate Preparation: Failing to prepare the area properly before pressure washing can result in additional problems. For example, not removing loose debris, such as leaves or dirt, can cause clogs in drainage systems or lead to the debris being forcefully sprayed onto nearby surfaces. Inadequate protection of nearby objects or landscaping can also result in accidental damage.

To avoid these pressure washing fails, it is crucial to hire experienced professionals who are knowledgeable about the appropriate techniques, equipment, and cleaning agents for different surfaces. Proper training, careful planning, and attention to detail are essential to ensure a successful and damage-free pressure washing process.

Hiring Rope Access Tech – Exterior Building Maintenance – Currently hiring for our Vancouver and Victoria locations

Black Tie Property Services is a leading rope-access window cleaning company in Vancouver, British Columbia. We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world. We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.

If you are looking to achieve great heights, our team is always growing which means there’s plenty of opportunity to advance within the company. We also understand that the nature of our work attracts young & adventurous individuals who may just be passing through; and we fully support that too!

Day to Day Responsibilities:

  • Rope Access Window Cleaning
  • Pressure Washing
  • Dryer Vent Cleaning
  • Building Inspections
  • Maintaining, assembling, and inspecting tools and equipment required at your work sites


  • SPRAT or IRATA Level 1 or higher (Required)
  • Has Canadian residency or a valid work permit (Required)
  • Computer and/or device literacy to access online forms & digital platforms daily (Required)
  • Valid BC Drivers License (Preferred)
  • Experience in window cleaning and power washing (Preferred)

Skills & Performance Standards:

  • Comfortable and effective with verbal and written communication in English (doesn’t need to be perfect)
  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and suspended stages
  • Must be able to work while suspended in harness for extended periods of time
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance


  • $28.00 – $40.00 per hour
  • Bonuses and incentives based on performance
  • Ongoing training and certifications
  • Signing bonus offered to certified candidates meeting all requirements

Other Benefits:

  • All rope access and necessary equipment provided
  • Full work uniforms provided
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities

Get to know more about us here:


Happy International Women’s Day!

“What is the greatest lesson a woman should learn? —
That since day one she’s already had everything she needs within herself.
It’s the world that convinced her she did not.”
– Rupi Kaur
Today we are taking a moment of appreciation to celebrate
 all the amazing women in our lives.
Here’s a shout out to our ladies of Black Tie and to all the women that work in the rope access industry!

How to Incorporate Freedom Into Your Business

Sebastien Nault is the Founder and Chief Executive Officer of Black Tie Property Services, an exterior building maintenance company that specializes in high-reach cleaning. Black Tie operates in four major Canadian markets—Greater Vancouver, Greater Victoria, Calgary, and Edmonton—with plans to expand across Canada by 2025.

Outside of Black Tie, Sebastien volunteers on the board of the Vancouver chapter of the Entrepreneurs’ Organization (EO). He also mentors college students in entrepreneurship at the British Columbia Institute of Technology (BCIT) and teaches financial basics to high school students through the Junior Achievement program (JABC).





Here’s a glimpse of what you’ll learn:

  • Sebastien Nault’s background in the exterior maintenance industry and how Black Tie Property Services was formed

  • Why Sebastien decided to part ways with his business partner

  • How Sebastien uses the Entrepreneurial Operating System (EOS) to run his business and build his company’s values

  • Sebastien discusses how his passion for freedom and travel first began

  • The vision behind Sebastien’s business plan

  • How to find the right team to delegate work and responsibilities to

  • What Sebastien struggles with when he’s away from his business

  • Sebastien’s favorite business books

  • Sebastien shares three pieces of advice for building a successful business

In this episode…

Many CEOs and business owners share the same goal: to create successful businesses and achieve the freedom to live their lives as they wish. For different entrepreneurs, this goal might vary from financial freedom, freedom to travel, or the freedom to follow their own path while running their businesses. However, one thing remains the same: achieving this mission takes hard work, determination, and a strong business plan.

As a successful business owner who travels for multiple months during the year, Sebastien Nault has some expert strategies for achieving freedom while running a company. As he says, the first step is to create a clear business plan that details what you want for yourself, your business, and your time. From there, a CEO must find the right people to delegate important work and responsibilities to. So, what is Sebastien’s advice on how to choose your team, share the load, and enjoy freedom as a business owner?

Sebastien Nault, the Founder and Chief Executive Officer of Black Tie Property Services, joins Martin Hunter in this week’s episode of What CEOs Talk About to discuss how to incorporate freedom into your business. Sebastien shares his expert strategies for building a lifestyle business, the importance of trusting employees when delegating work, and how he uses the Entrepreneurial Operating System (EOS) to run his business. Stay tuned for more!

Resources Mentioned in this episode

Celebrating 10 years at Black Tie!

We’re celebrating 10 years at Black Tie! 🎉
We can’t believe how fast 10 years flies by. We started out as a small team servicing Vancouver and the Lower Mainland. Our team has grown since then and we’ve expanded our services to Victoria, Edmonton and Calgary.
We couldn’t have done it without our amazing work team and customers. Thanks everyone! #10years #workanniversary #blacktieteam