Unleashing the Power Within: Cultivating Employee Happiness and Engagement

In today’s competitive business landscape, organizations are recognizing the paramount importance of employee happiness and engagement. Beyond mere job satisfaction, fostering a work environment that prioritizes these factors can yield significant benefits for both employees and the company as a whole. Let’s explore why employee happiness and engagement are vital for Black Tie’s success.

Positive Work Culture

A happy and engaged workforce fosters a positive work culture. This positive culture, characterized by open communication, trust, and mutual respect, boosts morale, reduces conflicts, and enhances teamwork.

Reduced Turnover

Employee happiness and engagement directly influence retention rates. When employees feel valued, supported, and connected to their work, they are less likely to seek opportunities elsewhere. And when employees decide to return season after season, we can provide more advanced scheduling in early spring for our customers. It’s a win win!

Enhanced Productivity

Happy and engaged employees are more likely to be productive and motivated in their work. When individuals feel a sense of fulfillment and purpose, they go the extra mile to achieve organizational goals. The result is heightened productivity, improved quality of work, and increased efficiency across all levels of the organization.

Increased Customer Satisfaction

Employee happiness and engagement have a direct impact on customer satisfaction. Engaged employees provide better customer service, as they are more likely to go above and beyond to meet customer needs. When employees feel supported and valued, they become brand advocates, positively influencing customer interactions and experiences.

Here are some of the ways Black Tie fosters its employees engagement & happiness:

📌 Monthly in-person safety meeting/BBQ
📌 Weekly “toolbox talks”
📌 Events & group volunteer opportunities
📌 Monthly employee newsletter where we share & celebrate work + non-work topics
📌 Peer to peer recognition platform (Bonusly)
📌 Birthday recognitions
📌 Employee driven Slack channels dedicated to sharing photos & videos
📌 Training & education budgets
📌 Employee of the month
📌 Anonymous feedback surveys to gauge job satisfaction & highlight issues

Recognizing and prioritizing employee happiness and engagement is no longer an optional endeavour but a fundamental aspect of a successful organization. By investing in our employees’ well-being, we can unlock a multitude of benefits, including increased productivity, reduced turnover, a positive work culture, enhanced customer satisfaction, and a culture of innovation. When employees are happy and engaged, the entire organization flourishes, paving the way for long-term success and sustainable growth.

Hiring Rope Access Tech – Exterior Building Maintenance – Currently hiring for our Vancouver and Victoria locations

Black Tie Property Services is a leading rope-access window cleaning company in Vancouver, British Columbia. We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world. We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.

If you are looking to achieve great heights, our team is always growing which means there’s plenty of opportunity to advance within the company. We also understand that the nature of our work attracts young & adventurous individuals who may just be passing through; and we fully support that too!

Day to Day Responsibilities:

  • Rope Access Window Cleaning
  • Pressure Washing
  • Dryer Vent Cleaning
  • Building Inspections
  • Maintaining, assembling, and inspecting tools and equipment required at your work sites


  • SPRAT or IRATA Level 1 or higher (Required)
  • Has Canadian residency or a valid work permit (Required)
  • Computer and/or device literacy to access online forms & digital platforms daily (Required)
  • Valid BC Drivers License (Preferred)
  • Experience in window cleaning and power washing (Preferred)

Skills & Performance Standards:

  • Comfortable and effective with verbal and written communication in English (doesn’t need to be perfect)
  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and suspended stages
  • Must be able to work while suspended in harness for extended periods of time
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance


  • $28.00 – $40.00 per hour
  • Bonuses and incentives based on performance
  • Ongoing training and certifications
  • Signing bonus offered to certified candidates meeting all requirements

Other Benefits:

  • All rope access and necessary equipment provided
  • Full work uniforms provided
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities

Get to know more about us here:


Have you met Liv?


If you have called or emailed our office in the last 3 years, you have most likely had the pleasure of interacting with Olivia, or Liv, as she prefers to be addressed.

Liv joined us in early 2018, as she helped get our Victoria location off the ground. Her life partner, David Bell, moved to the Island to manage the location, and Liv offered to roll up her sleeves and work alongside Dave, doing whatever needed to be done, including cleaning windows and gutters, cold calling potential clients and visiting sites around Victoria to prepare estimates. This was a complete 180 from her career in fashion, and she handled the transition and steep learning curve beautifully.

Her efforts didn’t go unnoticed and in 2019, Liv was promoted to head of customer service team, and started handling all client communications for both our Vancouver and Victoria locations. Her ability to handle large volumes of communications efficiently and to create systems that would streamline our back office processes has been extremely invaluable.

As our operations keep expanding in BC and Alberta, Liv has now taken on the role of operations manager for our back office management team, and oversees all admin functions, ensuring that our clients, in each location, get the same friendly service and personal touch that she has been known for.

Black Tie – Staff Spotlights October 2021



Eduardo joined us this year in April all the way from Chile! Eduardo always puts safety first which is our #1 core value at Black Tie. When it comes to safety, he is not only concerned with his own safety but also the safety of his colleagues. ⁠

Eduardo is excellent at managing his time and meeting deadlines while ensuring his quality of work is always top-notch.⁠

⁠Whatever the job is, big or small, Eduardo always has a can-do attitude and an open mind to learn new skills or try out a new technique.⁠

He is an excellent team player. If he finishes up for the day early, he will help his colleagues to finish up the task or pull up ropes. ⁠

Thanks Eduardo!



Congratulations, @DAVIDFAZV, the winner of Black Tie’s October Staff Photo Contest w/ 266 likes

Hat’s off to our 2nd place winner @drewlacarte w/ 127 likes

And coming in at a close 3rd place, @samuelhalifax w/ 120 likes

And a big thank you to everyone who submitted their photos.

If you like these, please come check out our Instagram where we’re always posting awesome photos like this one.  Follow us @blacktiepropertyservices.



BOMA BC Golf Classic

Pictured from Left to Right: Kim O’Pray – FirstService Residential; Tracy Po – BOMA BC; Ines Howie – Ultratech Cleaning Services Ltd.; Krishna Nault – Black Tie Property Services

Pictured from Left to Right: Krishna Nault – Black Tie Property Services; Kim O’Pray – FirstService Residential; Michael Glassco – IAQ Consultants; Kyle Tusim – Tremco; Muneesh Sharma – BOMA BC

Northview Golf & Country Club – Surrey, B.C.

August 19th was our first industry golfing event since the lockdowns. We are so grateful for the chance to spend a day in the sun with our industry peeps!  It was refreshing to meet new friends and reconnect with those we haven’t seen in a while.

A big thank you to BOMA BC & their incredible golf committee for organizing a well-run and impressive event, the BOMA BC Golf Classic at Northview Golf & Country Club.  It’s events like these that make us such proud members of BOMA.

It was a gorgeous day and we can’t wait to see you out there again on the golf course.

To see more event photos, click HERE.

Upcoming Events

BOMA Edmonton Charity Golf Classic – Tuesday, September 7th

CRRA 28th Annual Golf Extravaganza – Wednesday, September 8th

BOMA Calgary Golf Classic – Thursday, September 9th

BOMA BC Mardi Gras Boat Cruise – Thursday, September 16th


We are always striving to improve our services at Black Tie.  We do that by listening to what our customers have to say and taking action whenever possible.  We value all feedback because it helps us align with our customers needs as well as ensure we are upholding our company values and service promises.  This month, we wanted to feature just a few of the lovely pieces of feedback we received from our customers.  Thank you for taking the time to let us know how we are doing.

Dear __Annonymous__

Thank you both for recommending Black Tie window cleaning service. I have lived here since 2016 …what a difference quality workmanship makes.  These window cleaners are actually doing hand window cleaning and drying.  Very professional. The previous company, Pacific Heights…never used this method.  They did the water spray with a brush.  Windows were streaky and not cleaned.  I observed them cleaning at least twice. As an owner, I’m very very pleased.  One a hot 27C day at 2:00ish pm …they were smiling when I told them they are doing an amazing job.   I know they just started only on one side … got way more windows to go. Just good timing that I was at home …witnessed some of their good work.

– Vancouver

I am usually home during the day and was not aware that Black Tie Property services had come and gone.  I contacted the company thinking they had “forgotten” my condo.  Much to my surprise, the supervisor made a personal visit to my condo and in the end, we confirmed that my windows had been cleaned.  And, much to my embarrassment, the “grime” on my deck windows was on the “inside”, which is my responsibility.  I’ve since cleaned the inside of my windows and now they are sparkling clean on the inside and out!  Great personal service from this company.  Thank you.

– Vancouver

Mr. Kyle has provided an excellent customer service from day one. I do not have enough words to describe the fantastic work he has provided. Our company will continue using Mr. Kyle’s Black Tie Property Services this year again as he has proved himself to be an exceptional professional within his area of expertise.  I totally recommend his services.

– Calgary


Golf Season is just around the corner and we are so excited!

We found golf to be a great way to continue to connect with our property managers throughout the pandemic.

So we couldn’t be more thrilled to flex our new golfing muscles at these upcoming 2021 Industry Golf Events:

BOMA BC Golf Classic  – Thursday, August 19th

BOMA Edmonton Charity Golf Classic – Tuesday, Sept 7th

CRRA 28th Annual Golf Extravaganza – Wednesday, Sept 8th

BOMA Calgary Golf Classic – Thursday, Sept 9th

See you out there!


We want to say a big THANK YOU to all of the amazing property managers that were able to make it out to our Industry Happy Hours in Calgary & Edmonton this past July.

It was fun & revitalizing to connect in person over some good food, tasty cocktails and lively conversations.

If you missed the July Happy Hour, don’t distress comrades!  There are more drinks and laughs to be had and many more faces we’d be delighted to see.  WE WILL BE BACK!

Some kind words from our guests…

Thank you so very much for the invitation to your Black-Tie Industry event at Rodney’s yesterday (bringing West Coast seafood to Calgary was outstanding), it was such a pleasure meeting you and also getting to meet and collaborate with fellow industry professionals.

I would also like to thank you for hosting the Happy hour it was a lot a fun and we love to get to know our vendors it gives us a little more confidence when we know who is handling our buildings.”

Happy International Women’s Day!

“What is the greatest lesson a woman should learn? —
That since day one she’s already had everything she needs within herself.
It’s the world that convinced her she did not.”
– Rupi Kaur
Today we are taking a moment of appreciation to celebrate
 all the amazing women in our lives.
Here’s a shout out to our ladies of Black Tie and to all the women that work in the rope access industry!

Celebrating 10 years at Black Tie!

We’re celebrating 10 years at Black Tie! 🎉
We can’t believe how fast 10 years flies by. We started out as a small team servicing Vancouver and the Lower Mainland. Our team has grown since then and we’ve expanded our services to Victoria, Edmonton and Calgary.
We couldn’t have done it without our amazing work team and customers. Thanks everyone! #10years #workanniversary #blacktieteam