Preparing for a Dry Summer: Implications for Property Maintenance

As the chill of winter fades and we step into the promise of spring, it is time to prepare for the challenges that lie ahead. In Vancouver, renowned for its lush greenery and temperate climate, whispers of a dry summer are stirring among meteorologists and environmental experts. This forecast, driven by minimal snowpack, carries significant implications for property maintenance, particularly for services like window cleaning, pressure washing, and building envelope cleaning. 
 
At Black Tie, we recognize the importance of early awareness and proactive planning to ensure seamless operations despite potential hurdles. Last time Vancouver implemented stage 3 water restrictions was in 2015, and exterior cleaning services crawled to a halt throughout the Lower mainland. 
 
Despite changes in regulation that will now allow exterior cleaning services to still operate during stage 3 restrictions, the public perception and widespread desire to conserve water will most likely affect operations in the summer months.
“Water restrictions apply to all services using running water and do NOT apply to other services such as mop and bucket work”
Here’s what property managers need to know as we brace for a dry summer

Water Restrictions on the Horizon:

With dwindling water resources, it’s inevitable that water restrictions will come into play. Vancouver typically implements various stages of water restrictions during dry periods to conserve water. Property managers should familiarize themselves with these stages and anticipate how they will impact their cleaning schedules.

Impact on Cleaning Services:

The dry conditions may affect our ability to perform certain types of work, such as pressure washing and building envelope cleaning, which rely heavily on water usage. As water becomes scarcer, we may need to adjust our cleaning techniques and schedules to adhere to conservation measures.

Solutions and proper planning:

Early awareness of these issues is key to effective planning. Here are a few planning tips and solutions that will help minimize the impact of a dry summer on your properties maintenance schedule:

Proactive planning around water-heavy services: 

Parkade cleaning, power washing and building envelope cleans should be booked before May or later in the season, in the fall or even in winter. Building envelope cleans are ideal winter time projects and also come with a substantial low season discount, so why not schedule them when water restrictions are less stringent, and water availability is more stable.

Understanding the restrictions: 

Under the most recent regulations, exterior cleaning, including power washing and water-fed pole cleaning is still allowed, even under stage 3 restrictions. However, it is fair to assume that several stratas will decide to cancel or postpone services in order to do their part to conserve water. Both managers and service providers need to prepare for this eventuality and avoid project interruptions and last minute cancellations if they are not mandated by city bylaws. 
 
Last minute shuffling of schedules create extra work for everyone, so by being aware of 
the regulations, we can avoid scrambling at the last minute.

Doing our part: 

During the dry summer season, we do our best to limit water consumption by using shut-off valves on our water-fed poles, ensuring that the water is only running while the brush is in motion.
 
During the drier months, we also focus on hand washing, which is the primary method of cleaning for high-rise buildings (mop and squeegee). This method of cleaning uses very little water and can be performed even during the harshest stage of restrictions.

Managing Expectations:

By communicating these potential challenges with their clients, property managers can help set realistic expectations for the upcoming summer cleaning season. Educating customers about the impact of water restrictions and the need for flexibility in scheduling will foster understanding and cooperation.
 
In conclusion, while the prospect of a dry summer may present hurdles for property maintenance services, proactive planning and clear communication can mitigate its impact. By working together, property managers and service providers can navigate these challenges and ensure that maintenance needs are met efficiently and responsibly.

Rope Access Crew Supervisor – Vancouver location

Job Title:  Rope Access Crew Supervisor
 
Term of Employment: Full time, Permanent 
 
Company: Black Tie Property Services Inc.
 
Salary: $35-$42
 
Work Hours Per Week: 35-45
 
Vacation: 2 weeks of paid vacation 
 
Contact Email Address: careers@blacktieservices.ca 
 
Business location: 1840 Triumph Street, Vancouver BC V5L 1K3 
 
Work location: Jobs are located throughout the Lower Mainland in British Columbia
 
Language of Work: English 
Black Tie Property Services is a leading rope-access window cleaning company in Vancouver, British Columbia. We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world. We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.
If you are looking to work alongside a team of talented and inspiring L1, L2 & L3 IRATA/SPRAT certified rope access technicians, our team is for you.  We have steady year over year growth which means there’s plenty of opportunity to advance within the company.  
 
Get to know more about us here:
 
Day to Day Responsibilities:
  • Performing onsite labour duties such as washing windows, pressure washing, dryer vent cleaning,  and other kinds of work at height or high angle
  • Descend, ascend and traverse ropes for access and work while suspended by harness
  • Training, monitoring and evaluating technicians onsite
  • Assisting with load in at job sites and loading out gear as needed
  • Provide leadership and direction to the rope crew with clear communication via various communication platforms
  • Addressing reported quality control issues and providing customer service
  • Contributing to and attending weekly safety meetings and toolbox talks
  • On-site conflict resolution & monitoring/encouraging appropriate work behavior 
  • Completing job reconciliations and monitoring labour budgets
  • Enforcing safety standards on site and ensuring adequate gear is available to every tech and ensuring company policies are followed
  • Gear inspection & maintenance
Qualifications:
  • SPRAT or IRATA Level 2 or higher
  • Computer and/or device literacy to access online forms & digital platforms daily
  • Comfortable and effective with verbal and written communication in English
  • 2+ year experience in window cleaning and power washing
  • Valid BC Driver’s License 
Skills & Performance Standards: 
  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and suspended stages
  • Must be able to work while suspended in harness for extended periods of time
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance
  • Able to manage the daily field operations and provide oversight of the crews.
  • Ability to perform jobs and manage teams effectively & efficiently.
Employment Benefits:
  • Extended health care
  • Dental care
  • Vision care
  • Disability insurance
  • Profit sharing
Other Benefits:
  • All rope access and necessary equipment provided
  • Signing bonus offered for qualified applicants
  • Full work uniforms provided
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities
How to Apply:

or

Please send your resume to careers@blacktieservices.ca, and please include a subject of ” Rope Access Supervisor.” We thank all candidates who applied for this position; however, only selected candidates will be contacted for an interview.

Hiring Ground Crew Technician – Victoria location

Job Title:  Ground Crew
 
 
Term of Employment: Full time, Permanent

 
Company: Black Tie Property Services Victoria

 
Salary: $22.00 – $28.00 per hour

 
Work Hours Per Week: 35-40 hours a week

 
Vacation: 2 weeks of paid vacation

 
Contact Email Address: careers@blacktieservices.ca

 
Business location:  2223A Oak Bay Ave Suite 154, Victoria, BC V8R 1G4

 
Work location: Service Areas include Greater Victoria Area, Sooke, Shawnigan Lake, Duncan, Nanaimo and Gulf Islands

 

Language of Work: English

Black Tie Property Services is a leading exterior maintenance company in Victoria, British Columbia.

We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world.  We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.

 
If you’re looking to achieve great heights, our team is always growing which means there’s plenty of opportunity to advance within the company.  We also understand that the nature of our work attracts young & adventurous individuals who may just be passing through; and we fully support that too!
 
 
Get to know more about us here:
 
Day to Day Responsibilities:

 
  • Perform duties such as inspection/reports, washing windows, pressure washing, dryer vent cleaning, gutter cleaning and other kinds of work at height.
  • Communicate effectively with customers and managers to maintain consistent workflow and customer’s satisfaction.
  • Follow all safety rules and regulations.
  • Maintaining, assembling, and inspecting tools and equipment required at your work sites
Qualifications:

 
  • Experience in window cleaning or pressure washing is preferred
  • Has Canadian residency or a valid work permit
  • Computer and/or device literacy to access online forms & digital platforms daily
  • Comfortable and effective with verbal and written communication in English (doesn’t need to be perfect)
  • Valid BC Driver’s License is preferred
Skills & Performance Standards: 

 
  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and elevated platforms
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance
Employment Benefits:

 
  • Extended health care
  • Dental care
  • Vision care
  • Disability insurance
  • Profit sharing
Other Benefits:

 
  • Full work uniforms provided
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities
How to Apply:

or

Please send your resume to careers@blacktieservices.ca, and please include a subject of ” Rope Access Technician.” We thank all candidates who applied for this position; however, only selected candidates will be contacted for an interview.

Hiring Ground Crew Supervisor – Victoria location

Job Title:  Ground Crew Supervisor

Term of Employment: Full time, Permanent 

Company: Black Tie Property Services Victoria 

Salary: $22.00 – $30.00 per hour 

Work Hours Per Week: 35-40 hours a week 

Vacation: 2 weeks of paid vacation

Contact Email Address: careers@blacktieservices.ca

Business location:  2223A Oak Bay Ave Suite 154, Victoria, BC V8R 1G4

Work location: Service Areas include Greater Victoria Area, Sooke, Shawnigan Lake, Duncan, Nanaimo and Gulf Islands

Language of Work: English 

Black Tie Property Services is a leading exterior maintenance company in Victoria, British Columbia.

We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world.  We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.

If you’re looking to achieve great heights, our team is always growing which means there’s plenty of opportunity to advance within the company.  We also understand that the nature of our work attracts young & adventurous individuals who may just be passing through; and we fully support that too!

Get to know more about us here:
https://blacktieservices.ca/
https://www.instagram.com/blacktiepropertyservices/

Qualifications:

  • Experience in window cleaning and/or pressure washing
  • Has Canadian residency or a valid work permit
  • Computer and/or device literacy to access online forms & digital platforms daily
  • Comfortable and effective with verbal and written communication in English
  • Valid BC Driver’s License 

Responsibilities:

  • Perform duties such as inspection/reports, washing windows, pressure washing, dryer vent cleaning, gutter cleaning and other kinds of work at height. 
  • Provide leadership and direction to the ground crew with clear communication.
  • Monitor emails, slack channels, and incoming messages and responded to accordingly
  • Managing and performing gear inspections or assignment
  • Attending and contributing to the weekly/monthly safety & handoff meetings
  • Addressing reported quality control issues and providing customer service 
  • Assisting with load in at job sites and loading out gear as needed
  • Solving on site problems and unexpected issues 
  • Oversees ground crew labour reports and reconciling budgets for payroll 
  • Contributing to toolbox talks as scheduled 
  • Training new recruits on site & monitoring progress 
  • Completing Performance reviews with crew members 

Performance Standards: 

  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and elevated platforms
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance

Skills

  • Organization 
  • Conflict Resolution
  • Time Management 
  • Leadership
  • Problem Solving
  • Adaptability 
  • Interpersonal 
Employment Benefits:
  • Extended health care
  • Dental care
  • Vision care
  • Disability insurance
  • Profit sharing
Other Benefits:
  • Full work uniforms provided
  • In-house safety training (fall protection, ladder safety etc.) 
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities

How to Apply:

or

Please send your resume to careers@blacktieservices.ca, and please include a subject of ” Rope Access Technician.” We thank all candidates who applied for this position; however, only selected candidates will be contacted for an interview.

Hiring Rope Access Tech – Exterior Building Maintenance – Currently hiring for our Vancouver and Victoria locations

Black Tie Property Services is a leading rope-access window cleaning company in Vancouver & Victoria, British Columbia. We attract hard-working individuals from different cultural & ethnic backgrounds from all corners of the world. We value this diversity and strive to provide a fun, safe and open work environment for all of our staff.

If you are looking to achieve great heights, our team is always growing which means there’s plenty of opportunity to advance within the company. We also understand that the nature of our work attracts young & adventurous individuals who may just be passing through; and we fully support that too!

Job Title: Rope Access Technician (NOC 7384)

Term of Employment: Full time, Permanent

Company: Black Tie Property Services Inc.

Salary: $30.00 – $40.00 per hour

Work Hours Per Week: 30 hours

Vacation: 2 weeks of paid vacation

Contact Email Address: careers@blacktieservices.ca

Business location: 1840 Triumph Street, Vancouver BC V5L 1K3

Work location: Jobs are located throughout the Lower Mainland in British Columbia

Language of Work: English

Get to know more about us here:
https://blacktieservices.ca/

https://www.instagram.com/blacktiepropertyservices/

Day to Day Responsibilities:

  • Rope access to hard-to-reach areas without scaffolding or a work platform.
  • Descend, ascend and traverse ropes for access and work while suspended by harness.
  • Perform duties such as inspection/reports, leak investigations, washing windows, pressure washing, dryer vent cleaning, exterior sealant renewals and other kinds of work at height or high angle.
  • Communicate effectively with customers and manager to maintain consistent work flow and customer’s satisfaction.
  • Follow all safety rules and regulations.

Qualifications:

  • SPRAT or IRATA Level 1 or higher
  • Computer and/or device literacy to access online forms & digital platforms daily
  • Minimum high school diploma
  • Comfortable and effective with verbal and written communication in English (doesn’t need to be perfect)
  • Experience in window cleaning and power washing (Preferred)
  • Valid BC Driver’s License is (preferred)

Skills & Performance Standards:

  • Comfortable working outdoors in all weather conditions
  • Comfortable working at heights and on ladders and suspended stages
  • Must be able to work while suspended in harness for extended periods of time
  • Can communicate with customers in a professional and courteous manner
  • Reliable, respectful, hard-working and honest
  • Able to work flexible hours and maintain project budgets
  • Comfortable reporting to work in employer uniform and maintaining a neat and clean appearance

Employment Benefits:

  • Extended health care
  • Dental care
  • Vision care
  • Disability insurance
  • Profit sharing

Other Benefits:

  • All rope access and necessary equipment provided
  • Full work uniforms provided
  • One of the best Extended Health benefits plans available to the industry
  • Legendary Christmas party and monthly staff events & BBQs
  • Professional development and employee training budget
  • Career guidance and advancement opportunities

How to Apply:

or

Please send your resume to careers@blacktieservices.ca, and please include a subject of ” Rope Access Technician.” We thank all candidates who applied for this position; however, only selected candidates will be contacted for an interview.

Unleashing the Power Within: Cultivating Employee Happiness and Engagement

In today’s competitive business landscape, organizations are recognizing the paramount importance of employee happiness and engagement. Beyond mere job satisfaction, fostering a work environment that prioritizes these factors can yield significant benefits for both employees and the company as a whole. Let’s explore why employee happiness and engagement are vital for Black Tie’s success.

Positive Work Culture

A happy and engaged workforce fosters a positive work culture. This positive culture, characterized by open communication, trust, and mutual respect, boosts morale, reduces conflicts, and enhances teamwork.

Reduced Turnover

Employee happiness and engagement directly influence retention rates. When employees feel valued, supported, and connected to their work, they are less likely to seek opportunities elsewhere. And when employees decide to return season after season, we can provide more advanced scheduling in early spring for our customers. It’s a win win!

Enhanced Productivity

Happy and engaged employees are more likely to be productive and motivated in their work. When individuals feel a sense of fulfillment and purpose, they go the extra mile to achieve organizational goals. The result is heightened productivity, improved quality of work, and increased efficiency across all levels of the organization.

Increased Customer Satisfaction

Employee happiness and engagement have a direct impact on customer satisfaction. Engaged employees provide better customer service, as they are more likely to go above and beyond to meet customer needs. When employees feel supported and valued, they become brand advocates, positively influencing customer interactions and experiences.

Here are some of the ways Black Tie fosters its employees engagement & happiness:

📌 Monthly in-person safety meeting/BBQ
📌 Weekly “toolbox talks”
📌 Events & group volunteer opportunities
📌 Monthly employee newsletter where we share & celebrate work + non-work topics
📌 Peer to peer recognition platform (Bonusly)
📌 Birthday recognitions
📌 Employee driven Slack channels dedicated to sharing photos & videos
📌 Training & education budgets
📌 Employee of the month
📌 Anonymous feedback surveys to gauge job satisfaction & highlight issues

Recognizing and prioritizing employee happiness and engagement is no longer an optional endeavour but a fundamental aspect of a successful organization. By investing in our employees’ well-being, we can unlock a multitude of benefits, including increased productivity, reduced turnover, a positive work culture, enhanced customer satisfaction, and a culture of innovation. When employees are happy and engaged, the entire organization flourishes, paving the way for long-term success and sustainable growth.

Have you met Liv?

Liv

If you have called or emailed our office in the last 3 years, you have most likely had the pleasure of interacting with Olivia, or Liv, as she prefers to be addressed.

Liv joined us in early 2018, as she helped get our Victoria location off the ground. Her life partner, David Bell, moved to the Island to manage the location, and Liv offered to roll up her sleeves and work alongside Dave, doing whatever needed to be done, including cleaning windows and gutters, cold calling potential clients and visiting sites around Victoria to prepare estimates. This was a complete 180 from her career in fashion, and she handled the transition and steep learning curve beautifully.

Her efforts didn’t go unnoticed and in 2019, Liv was promoted to head of customer service team, and started handling all client communications for both our Vancouver and Victoria locations. Her ability to handle large volumes of communications efficiently and to create systems that would streamline our back office processes has been extremely invaluable.

As our operations keep expanding in BC and Alberta, Liv has now taken on the role of operations manager for our back office management team, and oversees all admin functions, ensuring that our clients, in each location, get the same friendly service and personal touch that she has been known for.

Black Tie – Staff Spotlights October 2021

⭐ EMPLOYEE OF THE MONTH ⭐ ⁠

EDUARDO MORALES

Eduardo joined us this year in April all the way from Chile! Eduardo always puts safety first which is our #1 core value at Black Tie. When it comes to safety, he is not only concerned with his own safety but also the safety of his colleagues. ⁠

Eduardo is excellent at managing his time and meeting deadlines while ensuring his quality of work is always top-notch.⁠

⁠Whatever the job is, big or small, Eduardo always has a can-do attitude and an open mind to learn new skills or try out a new technique.⁠

He is an excellent team player. If he finishes up for the day early, he will help his colleagues to finish up the task or pull up ropes. ⁠

Thanks Eduardo!

 

STAFF 📸 CONTEST

Congratulations, @DAVIDFAZV, the winner of Black Tie’s October Staff Photo Contest w/ 266 likes

Hat’s off to our 2nd place winner @drewlacarte w/ 127 likes

And coming in at a close 3rd place, @samuelhalifax w/ 120 likes

And a big thank you to everyone who submitted their photos.

If you like these, please come check out our Instagram where we’re always posting awesome photos like this one.  Follow us @blacktiepropertyservices.

EVENTS

EVENTS

BOMA BC Golf Classic

Pictured from Left to Right: Kim O’Pray – FirstService Residential; Tracy Po – BOMA BC; Ines Howie – Ultratech Cleaning Services Ltd.; Krishna Nault – Black Tie Property Services

Pictured from Left to Right: Krishna Nault – Black Tie Property Services; Kim O’Pray – FirstService Residential; Michael Glassco – IAQ Consultants; Kyle Tusim – Tremco; Muneesh Sharma – BOMA BC

Northview Golf & Country Club – Surrey, B.C.

August 19th was our first industry golfing event since the lockdowns. We are so grateful for the chance to spend a day in the sun with our industry peeps!  It was refreshing to meet new friends and reconnect with those we haven’t seen in a while.

A big thank you to BOMA BC & their incredible golf committee for organizing a well-run and impressive event, the BOMA BC Golf Classic at Northview Golf & Country Club.  It’s events like these that make us such proud members of BOMA.

It was a gorgeous day and we can’t wait to see you out there again on the golf course.

To see more event photos, click HERE.

Upcoming Events

BOMA Edmonton Charity Golf Classic – Tuesday, September 7th

CRRA 28th Annual Golf Extravaganza – Wednesday, September 8th

BOMA Calgary Golf Classic – Thursday, September 9th

BOMA BC Mardi Gras Boat Cruise – Thursday, September 16th

WHAT OUR CUSTOMERS ARE SAYING

We are always striving to improve our services at Black Tie.  We do that by listening to what our customers have to say and taking action whenever possible.  We value all feedback because it helps us align with our customers needs as well as ensure we are upholding our company values and service promises.  This month, we wanted to feature just a few of the lovely pieces of feedback we received from our customers.  Thank you for taking the time to let us know how we are doing.

Dear __Annonymous__

Thank you both for recommending Black Tie window cleaning service. I have lived here since 2016 …what a difference quality workmanship makes.  These window cleaners are actually doing hand window cleaning and drying.  Very professional. The previous company, Pacific Heights…never used this method.  They did the water spray with a brush.  Windows were streaky and not cleaned.  I observed them cleaning at least twice. As an owner, I’m very very pleased.  One a hot 27C day at 2:00ish pm …they were smiling when I told them they are doing an amazing job.   I know they just started only on one side … got way more windows to go. Just good timing that I was at home …witnessed some of their good work.

– Vancouver

I am usually home during the day and was not aware that Black Tie Property services had come and gone.  I contacted the company thinking they had “forgotten” my condo.  Much to my surprise, the supervisor made a personal visit to my condo and in the end, we confirmed that my windows had been cleaned.  And, much to my embarrassment, the “grime” on my deck windows was on the “inside”, which is my responsibility.  I’ve since cleaned the inside of my windows and now they are sparkling clean on the inside and out!  Great personal service from this company.  Thank you.

– Vancouver

Mr. Kyle has provided an excellent customer service from day one. I do not have enough words to describe the fantastic work he has provided. Our company will continue using Mr. Kyle’s Black Tie Property Services this year again as he has proved himself to be an exceptional professional within his area of expertise.  I totally recommend his services.

– Calgary