If you have called or emailed our office in the last 3 years, you have most likely had the pleasure of interacting with Olivia, or Liv, as she prefers to be addressed.
Liv joined us in early 2018, as she helped get our Victoria location off the ground. Her life partner, David Bell, moved to the Island to manage the location, and Liv offered to roll up her sleeves and work alongside Dave, doing whatever needed to be done, including cleaning windows and gutters, cold calling potential clients and visiting sites around Victoria to prepare estimates. This was a complete 180 from her career in fashion, and she handled the transition and steep learning curve beautifully.
Her efforts didn’t go unnoticed and in 2019, Liv was promoted to head of customer service team, and started handling all client communications for both our Vancouver and Victoria locations. Her ability to handle large volumes of communications efficiently and to create systems that would streamline our back office processes has been extremely invaluable.
As our operations keep expanding in BC and Alberta, Liv has now taken on the role of operations manager for our back office management team, and oversees all admin functions, ensuring that our clients, in each location, get the same friendly service and personal touch that she has been known for.